Support & Maintain
If it breaks, you know that we will be there to fix it. That’s a given.
But for Adtech, supporting our clients is about a whole lot more than just being on the end of a phone when something breaks or fails. It is about an ongoing relationship that ensures that the communications services we provide to your employees, your partners, your customers and your suppliers, continue to support your business – day after day after day.
Yes, we run a helpdesk to support you. And it’s accessible 24x7. And we handle the full range of “how-to” questions that our clients may struggle with. And we are always on hand to provide advice and guidance to make sure you are getting the most out of your Adtech solutions.
And when problems do arise, as they inevitably will, our team will also respond to any failures that occur. Our remote access abilities mean that most issues are resolved without the need to attend site and where on-site attendance is required, our field-based team can be mobilised to attend site in accordance with the service levels that best suit your business.
But even though downtime and failures often command headlines, they are an increasingly rare event. A much more common occurrence is captured by the phrase “my system is running slow today” and with traditional support providers, issues in this category are a very low priority indeed and they struggle to determine if the problem lies with the application, the server infrastructure or the network.
Here at Adtech, we know that slow running systems are service impacting and that’s why we promote ongoing proactive monitoring and alarms. So we can be working on the resolution of an issue before it becomes service impacting, and sometimes even before you know that it has occurred.
We are proud of relationships we maintain with our clients – relationships that have evolved and expanded over the years to reflect the ongoing development of the Adtech solutions portfolio.
